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Customers are welcome to take advantage of our complimentary cleaning and polishing services by simply presenting their certificate. This offer ensures that our valued clients receive top-notch care and maintenance for their items, contributing to their lasting beauty and quality. We look forward to providing you with exceptional service and enhancing the longevity of your cherished belongings.
We are pleased to offer our customers a complimentary re-sizing service for their items. Please note that in cases where the re-sizing requires a change in the gold weight, clients will be charged for the difference in gold weight. This ensures that we can provide you with the highest quality craftsmanship and materials while accommodating your specific needs. Our goal is to ensure your complete satisfaction and the perfect fit for your treasured pieces. Feel free to inquire with our knowledgeable staff for more details and assistance with the re-sizing process.
We take pride in offering our valued clients a comprehensive Lifetime Repair Service for their cherished items. This commitment ensures that any damage or wear your item may experience over the years will be expertly addressed by our skilled craftsmen. Our goal is to maintain the beauty, functionality, and sentimental value of your piece for a lifetime.
Whether it's a minor repair, refurbishment, or a more substantial restoration, our dedicated team is here to provide the highest standard of care. Simply bring your item to our store or reach out to our customer service team to initiate the repair process. Rest assured that your treasured possessions are in capable hands, and we are dedicated to exceeding your expectations with each and every repair.
We are delighted to offer our esteemed customers complimentary engraving services, adding a personal and unique touch to your special items. Our skilled artisans are ready to etch your chosen words, dates, or designs onto your piece, creating a lasting memory that resonates with you or your loved ones.
Whether it's an engagement ring, a watch, a pendant, or any other valuable possession, our complimentary engraving service allows you to make it truly one-of-a-kind. Celebrate milestones, express your feelings, or commemorate a significant moment with a personalized engraving that will stand the test of time.
Feel free to inquire with our knowledgeable staff to explore the various engraving options available and to bring your creative ideas to life. We look forward to helping you create a lasting keepsake that will be cherished for generations to come.
IRAM Jewelry is committed to ensuring the satisfaction of our valued customers. Our return and exchange policy is designed to provide you with a seamless experience while maintaining the quality and integrity of our products.
Return and Exchange Examination: Before processing any return or exchange, all IRAM jewelry products will be thoroughly examined by our expert team to ensure they are in good condition.
Exchange: For items you wish to exchange, there will be no deductions from the original invoice. We want to make sure you find the perfect piece that suits your preferences.
Return: In the event of a return, a deduction of 15% from the original invoice will apply. This deduction covers handling and administrative costs associated with the return process.
Customized Items: For customized items being returned, a deduction of 25% from the original invoice will be applied. Customization involves additional work and resources, which contribute to this deduction.
Gold Items: Returns of gold items will be processed based on the current international gold pricing on the same day. This ensures a fair and transparent valuation for both parties.